ANLAN Visible Eye Massager with Heat

Customer-Initiated Returns

① Returns Due to Customer Preference (Unused and Unopened)

We accept returns, exchanges, and full refunds within 30 days of receipt for unused and unopened products. Return shipping costs are the responsibility of the customer.

② Returns Due to Customer Preference (Opened and Used)

If the product is returned within 30 days after shipment and has been opened or used, a partial refund will be issued after deducting handling and disposal fees. Return shipping costs are also the responsibility of the customer.

③ Returns Beyond the Refund Period

If the return request exceeds the refund deadline, the product will be returned to the customer, and the shipping fee will be the customer's responsibility.

Note: Products that have been used cannot be resold, so a handling and disposal fee will be charged. For more detailed information, please contact us.

Product Quality Issues

If you experience any quality issues, please contact us within 30 days of receiving the product.

Our products come with a one-year warranty for peace of mind. If there are product defects, we will accept returns, exchanges, and refunds. ANLAN will cover the return shipping costs for defective products.

Note:

① Please contact customer support and follow the specified return process. If the return is sent via cash on delivery, the shipping fee will be deducted from the refund. Refunds and refund explanations will be provided once the product is received.

② The 30-day refund guarantee applies only to products purchased from the official online store and does not apply to other marketplaces.

③ Certified second-hand items, optional items, and gift wrapping fees are non-refundable.

④ If returned products are damaged, excessively dirty, or unfit for use, or if promotional items (like cleansing gels or cotton pads) have been opened, the return will not be accepted, and the cost of such items will be deducted from the refund.

⑤ Please keep the original packaging. If the original packaging is discarded or lost, ensure the product is securely packed in a box that can accommodate the entire product.

We Cannot Accept Returns, Exchanges, or Refunds Under the Following Circumstances:

① Products not purchased from anlan.com or official ANLAN stores.

② If more than 30 days have passed since the product arrived.

③ If no valid proof of purchase, receipt, or invoice is provided, or if these documents are falsified or altered.

④ If the product is damaged due to improper installation or operation, or if there is evidence that the labels, serial numbers, or waterproof markings have been tampered with.

⑤ Damage caused by external factors such as fire, flooding, wind, or lightning.

⑥ Any other situations described in this policy.

- No EU import duties.
- Ships within 1-2 business days.

Free Shipping on All Orders

How long does delivery take?

Delivery time varies depending on the location and can take anywhere from 10 to 20 days from the date of order. If you have any questions, feel free to contact us at support@anlan.com, and we’ll provide updates on your order status.

If I order multiple items, will they arrive together?

We strive to ensure all items are delivered at the same time. However, in some cases, items may be shipped separately due to different shipping options based on the products. You will receive a shipping notification email once the items are dispatched.

Can I change the delivery address after the package has shipped?

Once the package is in transit, we are unable to change the delivery address. If you need to change the shipping location of your order, please contact us within 12 hours of placing your order at support@anlan.com.

① Canceling an Order

If you change your mind after placing an order, we can cancel it any time before it ships. If the order has already been shipped, please refer to our refund policy.

② Package damaged during shipping

If you notice damage to the package during delivery, please refuse the package and contact our support team immediately. If the package was delivered while you were not present, please reach out to customer support for further assistance.

Note:

If a package is lost or undeliverable due to an incorrect address provided by the customer, the customer is responsible for the loss, and neither replacements nor refunds can be issued.