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FAQs

After-sales service consultation email

ANLAN official website after-sales service:

support@anlan.com


Customers who place orders on Amazon, Walmart, Shopee, Lazada, AliExpress, etc. please contact:

service@anlan.com

Q1: When will it be shipped?

Under normal circumstances, the goods will be shipped within 2 working days after ordering. Note: During peak promotion periods, there may be some delays in order processing time.
Q2: How do I check the status of my order?

1. After the goods are shipped, an email containing the tracking number will be sent to you, please check. 2. Fill in your logistics order number on the "Track Order" page to get tracking information. 3. Please contact support@anlan.com for further assistance.
Q3: I received one package from my bundled order, but the other packages have not arrived. How can I track the missing packages?

Orders purchased as a bundle may be packaged separately. There will be multiple tracking numbers. Therefore all packages may not reach you at the same time. Please check the Track Order page for additional tracking numbers.
Q4:The tracking information for my order shows that it has been delivered, but I have not received it. What should I do?

We kindly suggest checking with your neighbors to see if they may have received it by mistake. Additionally, please check if the delivery person may have left it at your front door.
If you are unable to locate the package after checking these areas, please contact us so that we may investigate further.
Q5: What should I do if the logistics haven't been updated for a long time, what should I do?

Please contact our customer service team with your order number. We will investigate the issue and provide you with an update on the status of your order.