ANLAN 可视眼部加热按摩器

Customer-Initiated Returns

① Returns Due to Customer Preference (Unused and Unopened)

We accept returns, exchanges, and full refunds within 30 days of receipt for unused and unopened products. Return shipping costs are the responsibility of the customer.

② Returns Due to Customer Preference (Opened and Used)

If the product is returned within 30 days after shipment and has been opened or used, a partial refund will be issued after deducting handling and disposal fees. Return shipping costs are also the responsibility of the customer.

③ Returns Beyond the Refund Period

If the return request exceeds the refund deadline, the product will be returned to the customer, and the shipping fee will be the customer's responsibility.

Note: Products that have been used cannot be resold, so a handling and disposal fee will be charged. For more detailed information, please contact us.

Product Quality Issues

If you experience any quality issues, please contact us within 30 days of receiving the product.

Our products come with a one-year warranty for peace of mind. If there are product defects, we will accept returns, exchanges, and refunds. ANLAN will cover the return shipping costs for defective products.

Note:

① Please contact customer support and follow the specified return process. If the return is sent via cash on delivery, the shipping fee will be deducted from the refund. Refunds and refund explanations will be provided once the product is received.

② The 30-day refund guarantee applies only to products purchased from the official online store and does not apply to other marketplaces.

③ Certified second-hand items, optional items, and gift wrapping fees are non-refundable.

④ If returned products are damaged, excessively dirty, or unfit for use, or if promotional items (like cleansing gels or cotton pads) have been opened, the return will not be accepted, and the cost of such items will be deducted from the refund.

⑤ Please keep the original packaging. If the original packaging is discarded or lost, ensure the product is securely packed in a box that can accommodate the entire product.

We Cannot Accept Returns, Exchanges, or Refunds Under the Following Circumstances:

① Products not purchased from anlan.com or official ANLAN stores.

② If more than 30 days have passed since the product arrived.

③ If no valid proof of purchase, receipt, or invoice is provided, or if these documents are falsified or altered.

④ If the product is damaged due to improper installation or operation, or if there is evidence that the labels, serial numbers, or waterproof markings have been tampered with.

⑤ Damage caused by external factors such as fire, flooding, wind, or lightning.

⑥ Any other situations described in this policy.

- 无需缴纳欧盟进口税。
- 1-2 个工作日内发货。
- 使用我们完全可回收和可生物降解的标志性包装盒进行运输。

所有订单免费送货

送货需要多长时间？

送货时间因地点而异，从订单之日起可能需要 10 到 30 天。如果您有任何问题，请随时联系我们support@anlan.com，我们将提供您的订单状态更新。

如果我订购多件商品，它们会一起送达吗？

我们努力确保所有商品同时发货。但是，在某些情况下，由于产品的运输方式不同，商品可能会分开发货。商品发货后，您将收到一封发货通知电子邮件。

包裹发出后我可以更改送货地址吗？

一旦包裹在运输途中，我们就无法更改送货地址。如果您需要更改订单的送货地点，请在下单后 12 小时内联系我们support@anlan.com。

① 取消订单

如果您下单后改变主意，我们可以在发货前随时取消订单。如果订单已经发货，请参阅我们的退款政策。

② 运输过程中包装损坏

如果您在运送过程中发现包裹损坏，请拒收包裹并立即联系我们的支持团队。如果包裹在您不在场的情况下送达，请联系客户支持以获得进一步帮助。

笔记：

如果由于客户提供的地址错误而导致包裹丢失或无法送达，则客户应对损失负责，并且不能更换或退款。