The manufacturer's warranty is valid for one year from the date of delivery. The warranty covers free replacement and repair of purchased products. If the product is damaged or malfunctions under normal usage conditions, we will provide free repairs within the warranty period. If repair is not feasible, we will replace the product free of charge.
Circumstances When Repair Fees Will Be Charged
Even during the warranty period, repair fees will be charged under the following circumstances:
Damage caused by dirt, scratches, breakage, or wear due to customer actions.
Damage caused during transportation by the shipping company or other individuals.
Faults or damage caused by fire, earthquake, or other natural disasters.
More than 12 months have passed since the product's purchase.
Cases Not Accepted for Repair
Repairs will not be accepted under any circumstances, regardless of the warranty period, in the following cases:
Products purchased from stores other than our company (including private sales, auctions, etc.).
The product has been modified or repaired by the customer without authorization.
Consumables and accessories that show no defects but are worn due to normal use.
Damage caused by improper use or failure to follow the precautions and warnings in the user manual.
Returns and Shipping During the Warranty Period
For repairs within the warranty period, we will cover and reimburse the shipping costs of the product. For repairs outside the warranty period, the customer will bear the shipping and repair costs.
Warranty Inquiries
For warranty inquiries, please contact us at the following email address: support@anlan.com
Note
Warranty terms are subject to change without notice. All repairs and claims will be handled based on the current warranty terms. Products without warranty are not eligible for repair, replacement, or return.
